Kentucky Family Health Centers with 72 Providers Choose eClinicalWorks to Optimize Operations and Promote Better Patient Outcomes | national news


WESTBOROUGH, Mass .– (BUSINESS WIRE) – November 3, 2021–

eClinicalWorks ®, a leader in healthcare IT solutions, today announced that Family Health Centers, Inc. (FHC) is transitioning to eClinicalWorks’ EHR solution to provide comprehensive, coordinated care to more than 43,000 patients each year. eClinicalWorks was selected by FHC to provide a comprehensive, easy-to-use platform for over 72 vendors and employees.

Family Health Centers, Inc. is located in Louisville, Kentucky. (Photo: Business Wire)

The eClinicalWorks system will provide a single source for the management of medical, dental and behavioral information across FHC’s eight facilities in Louisville, Kentucky. FHC will also leverage PRISMA, the industry’s premier health information search engine, to combine medical records from specialists, emergency care facilities, hospitals, primary care providers, payers’ insurance plans and devices portable. Providers will have access to a comprehensive and searchable patient history, helping to guide timely and accurate diagnoses and medical decision-making.

More than 800 health centers nationwide, including many federally accredited health centers (FQHC), rely on eClinicalWorks technology to help them support underserved communities. eClinicalWorks is accredited to work with PCMHs such as advanced FHC practices, helping to improve overall quality of care and patient safety, leading to better medical outcomes.

“By leveraging the technology of eClinicalWorks, we can fulfill our mission of providing high quality primary and preventive care to our patients, regardless of their ability to pay,” said Larry Owen, CIO at FHC. “EClinicalWorks understands the unique needs of FQHCs and creates personalized tools that benefit both our patients and our employees.

“We were able to support this project with federal funds provided under the Health Resources and Services Administration to strengthen community health centers during the COVID-19 pandemic,” Owen added. “The project is 100% funded through federal support.

With the eClinicalWorks platform, FHC staff will enjoy the following benefits:

  • Front office transformation: Technology has transformed interactions with patients, especially in the past year, with more facilities than ever to automate communications for making online appointments, making contactless payments and integrating patient records. Safe and efficient services from eClinicalWorks help reduce absences and improve patient satisfaction.
  • Complete patient records: PRISMA, the health information search engine, brings together records from multiple health systems, providing providers with unprecedented insight into patient histories and thus promoting maximum clinical efficiency. HCF providers will be able to view an organized timeline of each patient’s history, perform keyword research, and manage patient populations more effectively.
  • Unified medical, dental and behavioral systems: With the consolidated EHR platform, providers can streamline and automate processes for a more efficient patient care model. The software includes electronic medical records, electronic dental records and a behavioral health module to provide an integrated technology platform for each type of patient record.
  • PCMH accreditation from the National Quality Assurance Committee (NCQA): EClinicalWorks solutions are pre-validated by the NCQA to provide FHC with a suite of products that put patients at the forefront of care while reducing healthcare costs. FHC can take advantage of features like the Patient Satisfaction Survey Tool to capture patient satisfaction, an important part of the recognition process.

“Everyone deserves equal access to quality health care, and we are constantly improving our technology to better meet these needs and do so more efficiently,” said Girish Navani, CEO and co-founder of eClinicalWorks. “With PRISMA, eClinicalWorks provides a network EHR, which is a smarter EHR. We give providers access to the complete medical record of each patient at the point of care. We give family health centers and other PCMH clients a digital platform that has the power to better manage the health care they provide to underserved populations.

About Family Health Centers, Inc.

Founded in 1976, Family Health Centers, Inc. (FHC) is a certified non-profit community health center and patient-centered medical home that provides a variety of health services regardless of health insurance status or a person’s ability to pay. FHC provides services to more than 43,000 patients each year at eight family health centers in the greater Louisville area. All the sites and laboratories of the family health centers are accredited by the Joint Commission. For more information, please visit

eClinicalWorks® is a private leader in healthcare IT solutions, providing electronic health records, practice management tools and solutions for patient engagement, population health and revenue cycle management. More than 130,000 healthcare providers use eClinicalWorks – from outpatient clinics and hospitals to regional health systems, community health centers, health departments, outpatient surgery centers, walk-in clinics, and more. To date, 19 eClinicalWorks customers have received the prestigious HIMSS Davies Award for Excellence in Implementing Health Informatics. Founded in 1999 and privately held, eClinicalWorks is headquartered in Westborough, Massachusetts with offices in New York, Chicago, Austin and Pleasanton, California, as well as India. For more information visit, follow us on Facebook and Twitter, or call (866) 888-6929.



Copyright Business Wire 2021.

PUB: 03/11/2021 9:00 a.m. / DISC: 03/11/2021 9:02 a.m.

Copyright Business Wire 2021.

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