The company receives top honors for creating the best customer experience and delivering the best return on investment to its global customers
LIVONIA, Mich., 22 December 2021 / PRNewswire / – Today, the world’s leading provider of integrated employee experience and workforce management solutions, WorkForce Software, was placed in the top category as an exemplary supplier in Ventana Research’s 2022 Workforce Management Value Index. The Index is a quantified, research-based assessment of technology and product providers. The report recognizes WorkForce Software as a value index leader in six distinct areas: Global, Capacity, Customer Experience, TCO / ROI, Usability and Reliability.
This value index rates the products of 13 vendors using Ventana Research’s methodology and blueprint, rating software in seven key categories that are weighted to reflect the needs of buyers based on their expertise and research. . The Value Index is designed to ensure that it provides objective research and advice to organizations that want to assess and evaluate their applications for business and IT needs.
Workforce management continues to garner additional investment and focus as companies across industries recognize the importance of digitally transforming their workforce management and employee communication systems. . Ventana Research highlights that an explosion of technological innovation coupled with the exploitation of AI / ML and integrated analytics in many areas of a business, including a range of HCM processes and operations, and a reframing Majority of the employer / employee relationship stemming from the strong emphasis on raising the employee experience (EX), are two important trends for companies. Their research team points out that this was increasingly becoming a strategic goal in most organizations before the pandemic, but the past two years have made providing a great EX a critical part of running a business. . They warn that in the absence of this, employees tend to disengage and many will leave. The same goes for the customers served by these workers.
“Modern workforce management technology is increasingly seen as essential to creating an engaged and inclusive workforce,” says Steve goldberg, Vice President and Chief Research Officer, HCM at Ventana Research. “Innovative software companies such as WorkForce Software also provide a competitive advantage by helping customers dramatically improve organizational agility and collaboration. “
To meet the needs of companies looking for a modern solution to elevate and improve their EX, WorkForce Software introduces improvements to its WorkForce suite in June of this year, which provided new capabilities to create dramatically better employee experiences by leveraging advanced data and analytics to meet the needs of modern workers and quickly deliver valuable results to its global customers.
“WorkForce Software’s leadership position in Ventana Research’s Workforce Management Value Index confirms our commitment to consistently deliver valuable solutions to our customers,” said Joe ross, Product Manager at WorkForce Software. “Our dedicated teams at WorkForce Software are committed to ensuring that our customers are able to solve real challenges and get a return on their software investment. We are committed to creating the best modern workforce management solution. with EX and AI, delivered on a modern cloud platform, and connect people wherever they are, whether they are working behind a desk or have a critical office-less role interfacing with clients or providing goods and services. “
To start transforming your employee experience, check out this helpful free guide: https://www.workforcesoftware.com/guide/making-every-moment-matter-guide-to-improving-employee-experience-for-the-modern-workforce/.
About WorkForce software
WorkForce Software is the world’s leading provider of workforce management solutions with built-in employee experience capabilities. The company’s WorkForce suite adapts to the needs of each organization, regardless of their compensation rules, work regulations and schedules, while providing a revolutionary experience for employees at the time and place of work. Enterprise-class and future-ready, WorkForce Software helps some of the world’s most innovative organizations optimize their workforce, protect against compliance risks and increase employee engagement to unleash a new potential for resilience and optimal performance. Whether your employees are desk-less or clerical, unionized, full-time, part-time or seasonal, WorkForce Software makes managing your global workforce easier, cheaper, and more rewarding for everyone. For more information, please visit www.workforcesoftware.com.
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